FAQ

Small businesses, freelancers and online stores running WordPress or WooCommerce who don't have their own web admin and simply need the site to work.

Nothing. The initial diagnosis is always free and non-binding. I find the cause of the problem and send you a proposed solution with a fixed price. Whether you accept it is entirely up to you.

You send me your website address and tell me what's wrong. I reply with what I'll need, and after the free diagnosis I send a proposed solution with a price. I only start working once you approve.

No. The diagnosis is read-only. I first describe every change, including the risks and how to roll it back, and I only make it after you approve, always with a backup.

Not the website. The diagnosis is read-only, and I perform procedures with a backup and outside peak hours, so visitors usually notice nothing. The only thing that stings is the price you approved upfront.

In an encrypted way we agree on. On my side, credentials are stored encrypted. When the work is done, I'll remind you to delete them or change the password. Where possible, I delete them myself.

Yes, as a tool for analyzing logs and preparing proposals. I always review and approve decisions and changes to your site myself, and I do nothing without your approval.

Worldwide. I work remotely, so it doesn't matter where you or your hosting are.

Yes. I'm not a VAT payer, so prices are final.

Let me know. If the fix doesn't work as agreed, I'll put it right free of charge. Details are in the terms of service.

Crashes get priority. I usually get back to you the same business day and start the diagnosis as soon as I have access.

Usually access to the WordPress admin and to the files (FTP/SFTP) or to the hosting control panel. I'll send you the exact list and a secure way to share it. When the work is done, I'll remind you to delete or change the passwords.

The diagnosis is free. After it I give you a fixed price for the repair, and once you approve it, I fix it. I don't charge anything without your approval.

Yes, after every checkout fix I go through a purchase. By agreement I cancel or mark the test order so it doesn't skew your statistics and accounting.

Yes. A checkout builder is a common source of errors because it adds its own pages and redirects that only some plugins expect.

Yes, with a subscription I monitor availability every 5 minutes and check once a week that a purchase can be completed.

I don't promise numbers upfront. The initial measurement is free; afterwards I'll tell you what's realistic and prove the result with a before-and-after comparison.

Usually not. I recommend changing hosting only when measurements show the limit is on its side.

Only if we know when the hack happened and the hole is closed. Otherwise the attacker will come back. That's why I always look for the entry point.

If the attacker could have obtained customers' personal data, you may be required to report it to the authority within 72 hours. During the analysis I'll tell you what the attacker had access to.

Usually not. I prepare the site on the new hosting, test it and only then switch DNS. For online stores I pick the time with the least traffic.

Yes, by email as of the last day of the month, with no commitment.

Not for monitoring alone. For backups and updates, yes; I store access credentials encrypted.